Marianne wrote an interesting post about the usage of "Du" and "Sie" (the formal and informal "you") in the German language, in which she is wondering why people in Austria are more and more skipping the "Sie" when talking to strangers. This made me think: do we Austrians actually know why and when we do that?
Personally, I often struggle with the question whether I should address a stranger with "Du" or "Sie". If people are younger than me, my age or only slightly above it, I address them with a simple "Du". However, at work -- I work at a very popular fashion store on Saturdays -- I try to avoid addressing customers directly at all because I am not sure about which "you" to choose. Normally, I go with a "Du" for young people and people up to about 40 years who seem open-minded and friendly by their appearance and/or behavior. However, people in suits and grumpy people get a "Sie" instantly. There are mixed versions too though which often leads to me switching between both "Du" and "Sie" during the whole conversation, which is sometimes quite awkward. It might be really superficial, but to me it seems that it works most of the time.
Another choice between word that goes with that is also the difference between "Hallo" and the Austrian "Grüßgott". At work, this often seems to be the bigger issue because you can sometimes avoid addressing customers directly and thus also the Du-Sie-question. But greeting in retail and customer service is crucial to leave a good impression, especially at the cash register. Sometimes people feel offended when they get greeted with a simple "Hallo". I even experienced a young girl a bit younger than my age insisting on me saying "Grüßgott" to her instead of "Hallo", which I found quite ridiculous because, to me it seems that "Hallo" is a rather neutral greeting and not really offending.
Maybe it is just me and in truth there is a clear rule for when to use "Sie" and "Grüßgott" and "du" and "Hallo". At work, however, I will still stick to my superficial analysis of people's appearances. And when it comes to greeting, I simply say "Hallo-Grüßgott" to almost every customer. As for my greeting system outside work, I can't really tell. I guess it is mostly a "Hallo", except, of course, for far older and/or respectable people. That's probably how most of young Austrians handle the politeness-versus-friendliness-situation. We all might not really sure about when to use what.
What is your approach on that?
Personally, I often struggle with the question whether I should address a stranger with "Du" or "Sie". If people are younger than me, my age or only slightly above it, I address them with a simple "Du". However, at work -- I work at a very popular fashion store on Saturdays -- I try to avoid addressing customers directly at all because I am not sure about which "you" to choose. Normally, I go with a "Du" for young people and people up to about 40 years who seem open-minded and friendly by their appearance and/or behavior. However, people in suits and grumpy people get a "Sie" instantly. There are mixed versions too though which often leads to me switching between both "Du" and "Sie" during the whole conversation, which is sometimes quite awkward. It might be really superficial, but to me it seems that it works most of the time.
Another choice between word that goes with that is also the difference between "Hallo" and the Austrian "Grüßgott". At work, this often seems to be the bigger issue because you can sometimes avoid addressing customers directly and thus also the Du-Sie-question. But greeting in retail and customer service is crucial to leave a good impression, especially at the cash register. Sometimes people feel offended when they get greeted with a simple "Hallo". I even experienced a young girl a bit younger than my age insisting on me saying "Grüßgott" to her instead of "Hallo", which I found quite ridiculous because, to me it seems that "Hallo" is a rather neutral greeting and not really offending.
Maybe it is just me and in truth there is a clear rule for when to use "Sie" and "Grüßgott" and "du" and "Hallo". At work, however, I will still stick to my superficial analysis of people's appearances. And when it comes to greeting, I simply say "Hallo-Grüßgott" to almost every customer. As for my greeting system outside work, I can't really tell. I guess it is mostly a "Hallo", except, of course, for far older and/or respectable people. That's probably how most of young Austrians handle the politeness-versus-friendliness-situation. We all might not really sure about when to use what.
What is your approach on that?
very interesting comment..funny to think about such a situation..I have never thought about that in detail..Also I never know when to use a "Du" or "Sie"..sometimes the situation could become embarassing..
ReplyDeleteIt is really strange. Normally, I would say that I really don't care about it, but since I have realized how much I analyze situations before I decided which one I choose, I now know that it is quite a big deal for me. However, I prefer to be addressed with "Du" by all ages. :)
DeleteAnd I also know that embarrassing situations you are talking about! I remember some situations so clearly in which I could not decided mid-sentence which one to use, which often resulted in words like "sssduuudsie" or something. :D